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We could be HEROS!

21 July 2017

We’re launching a new pilot service that will help GPs and patients get to the right place every time once they’ve been referred by a GP.

The Harrow Electronic Referral Optimisation Service (HEROS) Pilot is a behind-the-scenes process for receiving and processing non-urgent referrals from GPs to secondary care services such as hospitals and community services.

The service will support – not override – decisions and choices made by GPs and patients.

You should notice the following about our new service:

  • You will still be able to be treated at a venue of your choice.
  • You will not have to explain your condition or symptoms over and over again because the information will be correctly recorded.
  • You will be offered treatment at the venue which is the most convenient for you. This means that you will save time, money and energy in travelling for treatment when you don’t feel well.
  • Your transport can be booked at the same time.

The pilot service is being rolled out gradually across Harrow between now and the end of August 2017. To find out more about how HEROS works, take a look at our page about the service here.