Accessible Information Standard

The Accessible Information Standard recommends a specific and consistent approach towards identifying, recording, flagging, sharing and meeting information and communication needs of patients, service users, carers and parents that relate to sensory or learning impairments.

It is of particular relevance to those with varying levels of blindness, deafness or people with learning disabilities (including aphasia or a mental health condition affecting their ability to communicate).

The Standard applies to service providers across the NHS and adult social care. It is intended to improve quality and safety of care received by service users who have additional information and communication needs. The changes recommended will help increase their ability to access services and participate in autonomous decision-making about their health, care and wellbeing.

Commissioners of NHS and publicly-funded adult social care must also observe and promote the Standard. Their responsibility is to ensure that contracts, frameworks and performance-management arrangements with provider bodies enable them to meet the Standard’s requirements.