The NHS Constitution


The NHS is a vital resource and we can all help it work effectively, and ensure resources are used responsibly. The NHS Constitution explains the ways in which you can do this, including:

  • recognising that you can make a significant contribution to your own, and your family’s good health and wellbeing, and taking some personal responsibility for it
  • registering with a GP practice
  • following courses of treatment you’ve agreed to
  • always treating NHS staff and other patients with respect
  • keeping GP and hospital appointments – or if you have to cancel, doing so in good time
  • giving feedback – both positive and negative – about treatment you’ve received

What does it cover?

Everyone who is cared for by the NHS in England has formal rights to make choices about the service that they receive.

The Constitution sets out your rights as an NHS patient.

These rights cover how patients access health services, the quality of care you’ll receive, the treatments and programmes available to you, confidentiality, information and your right to complain if things go wrong.

How to get a copy?

The NHS Constitution is available here.

You can also request a copy from NHS England by email or 0300 311 22 33 (Mon to Fri 8am to 6pm, excluding Bank Holidays).

Postal address:
NHS England
PO Box 16738
B97 9PT