Patient Experience

Patient Feedback and Involvement within our providers

The CCG monitors patient feedback and experience at the Quality, Safety, Clinical Risk Committee (QSCRC). At the QSCRC we work with providers to monitor and improve their delivery of performance and quality standards for the services we commission.

Quality Accounts reporting on patient experience and participation for the providers can be found below:

• London North West University Healthcare Trust – Community and Acute services 
• Central and North West London Trust - Mental Health and Learning Disabilities, and community services (for Hillingdon Hospital)
• The Hillingdon Hospitals Trust – Acute services at Hillingdon Hospital
• Central London Community Healthcare Trust – Community service provision
• Royal Brompton & Harefield Trust (Associate Commissioner)
• Imperial College Healthcare Trust (Associate Commissioners)

Patient experience surveys include:

• Friends and Family Test (FFT)
• Inpatient, outpatient and A&E surveys 
• Patient complaints response times